Policies
Effective 3 October 2026
Privacy Policy
Information used by the app
My Plug processes account and profile details, contact numbers, business information, requests, messages, uploaded images, reviews, jobs and documents you provide. Saved items, notification preferences and device notification tokens support account features. Location is used for nearby discovery when you permit it or select a location.
Saving a business
Businesses receive anonymous alerts and aggregate counts when customers first save them. You can opt in to sharing your display name on future first saves. Saving a business does not share your phone number or email address.
Permissions and communications
Device permissions control contacts, location, camera, photos and notifications. You can change them in device settings. Calls and WhatsApp actions open external services governed by their own policies.
Who can see information
Business listings and visible reviews appear publicly. Requests share details with selected businesses. Messages and shared files are available to conversation participants. Authorized administrators can review reports and manage safety issues.
Service providers and diagnostics
My Plug uses Firebase for authentication, storage, backend processing and crash diagnostics, Expo for notifications, and external map and business-search providers. Product analytics exclude contact details, identifiers, message content and search text.
Deletion and retained records
Account deletion removes the account profile, saved items and user-linked records handled by the deletion process. Shared messages and public reviews may remain with author identity removed. Business and transaction records, selected requests, jobs, quotations, invoices and shared documents may remain for other participants.
Your choices and support
You can edit your profile, manage notifications and permissions, block or report users, and request deletion. Contact hello@myplug.app for privacy or retained-information requests.
Terms of Service
Using My Plug
My Plug helps people find businesses, request quotations, exchange messages and manage business documents. Keep account details accurate and protect account access. Only represent a business when authorized.
Business dealings
Businesses provide their own listings, prices, quotations and services. Confirm scope, price, timing and payment arrangements directly with the business.
Your content
Only upload content you may share. Public listings and reviews are public; requests, messages and shared documents are available to their recipients.
Responsible use
Do not impersonate others, upload unlawful content, send spam or access another person’s private information. Content or account access may be restricted for misuse.
Account and policy changes
You can request deletion in Settings. Some shared or transaction records remain as explained in the Privacy Policy. Contact hello@myplug.app for support.
Community Guidelines
Be respectful and honest
Do not harass, threaten, impersonate people or businesses, fabricate reviews, manipulate ratings or send fraudulent quotations.
Protect privacy
Do not publish private contact details, identity documents or sensitive information without permission. Share only content you are entitled to use.
Keep the service useful and lawful
Do not send spam or malicious links, promote illegal goods or services, or upload unlawful content.
Report problems
Use in-app report and block tools or contact hello@myplug.app.
Request Account Deletion
Delete in the app
Open My Plug, go to Profile → Settings → Delete Account, and follow the confirmation steps. You may need to sign in again to prove control of the account.
Request deletion without the app
Email hello@myplug.app with the subject “My Plug account deletion request” and the email address or phone number used for the account. Do not email passwords, one-time codes or identity documents. We will verify account control before processing the request.
Data deleted or retained
The account profile, saved items and user-linked records handled by the deletion process are removed. Shared messages and reviews may remain with author identity removed. Business and transaction records may remain for other participants where needed for their records. We will confirm the result and explain any retained information.